As per the rules and regulations addressed by the University Grants Commission’s Grievance Redressal Regulations, the College has composed Grievance Redressal Cell, to offer a mechanism for redressal of students’ grievances in regard to academic and non-academic issues within the campus and to ensure transparency in admission, avoidance of unfair practices etc. The purpose of the cell is to stare into the complaints revealed by students with fair judgment. The Grievance cell is also empowered to look into matters of harassment. Any student with an authentic grievance can approach the cell members personally or may discuss with the co-ordinator of Grievance Redressal Cell. If the student is unwilling to appear in personnel, grievances may be dropped in written form at the suggestion box of the Grievance Cell at Administrative Block. Grievances may also be sent through e-mail to the co-ordinator of Grievance Redressal Cell. The institution intends to resolve the grievances of the students within stipulated time. The received complaints are scrutinized by the Grievance Redressal cell. Principal and co-ordinator regularly attends to these on weekly basis. The college students are assured that once a complaint is made, it will be treated with confidentiality.

Definition: In these regulations, unless the context otherwise requires

• “Act” means the University Grants Commission Act, 1956 (3 of 1956);
• “Aggrieved Student” means a student who has any complaint in the matters concerned with the grievances defined under these regulations, and includes a person seeking admission to any institution of higher education;
• “College” means any institution, whether known as such or by any other name, which provides for a course of study for obtaining any qualification from a university and which, in accordance with the rules and regulations of such university, is recognized as competent to provide for such course of study and present students undergoing such course of study for the examination for the award of such qualification;
• “Commission” means the University Grants Commission established under section 4 of the UGC Act, 1956.
• “Grievances” include the following complaints of the aggrieved students, namely:
• Demand of excess money other than that specified in the declared admission policy or approved by the competent authority to be charged by the institution;
• Complaints of the students, from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Minority or Disabled categories;
• Non publication of prospectus/broucher, as specified;
• Denial of quality education as promised at the time of admission or required to be provided;
• Publishing any information in the prospectus, which is false or misleading, not based on facts;
• Delay in conduct of examinations or declaration of results beyond that specified in the academic calendar;
• On provision of student amenities as may have been promised or required to be provided by the institution;
• Non transparent or unfair evaluation practices;
• Non-payment or delay in payment of scholarships to eligible student that such institution is committed, under the conditions imposed by University Grants Commission or by any other authority;
• “Grievance Redressal Committee” means a committee constituted under these regulations;
• Higher Educational Institution” means a University within the meaning of clause (f) of Section 2, a college within the meaning of clause (b) of sub-section (1) of Section 12 A, and an institution deemed to be a University declared under Section 3, of the University Grants Commission Act, 1956.

 Objectives:

• The objective of the Grievance Cell is to develop approachable and accountable environment among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.
• A Grievance Cell is comprised for the redressal of the problems reported by the Students of the College with the following intention:
• Upholding the dignity of the College by ensuring discord free atmosphere in the College through endorsing warm Student-Student relationship and Student-teacher relationship.
• Students are asked to express their grievances / problems liberally and honestly, without any fear of being victimized.
• Suggestion / complaint Box is installed in the college campus, wherein the Students who wish to remain anonymous, drop the grievances in written form with regard to queries / suggestions for the improvement of academic and non-academic issues of the College.
• Students of the College are directed to respect the right and dignity of each other and behave in a supreme way with restraint and patience in their academic and personal life.
• Students are advised to preserve a good, decent and respectable relation with teachers, supportive staff of college, batch mates, seniors, juniors and people around them.
• All the staff members are directed to be affectionate to the Students and not to behave in an unkind manner for any reason.
• To formulate the policy to investigate and review complaints or grievances of students and faculties.
• To create awareness of availability of members for students and faculties to report grievances.
• To investigate the cause of grievances.
• To ensure effectual solution depending upon the gravity of the grievances.
• Ragging in any form is strictly prohibited in and outside the college campus. Any violations of ragging and disciplinary rules are immediately brought to the notice of the Principal.

Scope:

 The cell deals with Grievances received in written from the students about any of the following matters:

• Academic Matters: Related to timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination related matters.
• Financial Matters: Related to dues and payments for various issues such as college fees, library, hostels etc.
• Library Matters: Issue and return of books, syllabus, photocopy, old question papers.
• Other Matters: Related to certain queries about transportation facility, drinking water facility, wash-room, recreation facility, sports activity, Victimization by Teaching Faculty / Supportive Staff etc.

Functions:

            The cases will be attended promptly on the written grievances from the students. The cell officially reviews all received cases and will act accordingly as per the cell policy.

            The cell submits the report to the authority about the cases attended and the number of pending cases, if any, which require direction and guidance from the higher authorities.

Procedure for Grievance Redressal:

1. The students are free to drop grievance in written or verbal in suggestion boxes.
2. The Grievance Cell will proceed ahead with received cases which are forwarded with supportive documents.

• The Grievance Cell assures about the appropriate Redressal within the stipulated time.

Composition of Grievances Redressal Committee

For the A.Y. 2020-21

Sl. No.	Name of the Faculty	Designation
1	Prof. S. G. Rodgi	Chairman, Principal
2	Dr. Bhakti. Mahindrakar	Co-ordinator, HoD of Economics
3	Prof. I. B. Chippalkatti	Member, HoD of Commerce
4	Dr. Bharati. S. Math	Member, IQAC Co-ordinator
5	Prof. Ravi Chavan	Member, Dept of Commerce
6	Dr. Mahananda Patil	Member, HoD of Hindi
7	Prof. Vijaykumar Talawar	Member, Dept. of Commerce
8	Miss. Pallavi Pawar	Member, Student Representative